Return Policy

Return Policy :

Dear Valued Customer,

We want you to be completely satisfied with every item that you buy from us and are committed to
your satisfaction.

If you are not happy with the purchase, we will gladly provide a refund under
the following conditions:

1. All returns must be pre-authorized by emailing us at 24shopz@thefesto.com.

The email should include the below details:

a. Valid order number,
b. Customer name (and/or the name the item was ordered under),
c. Image of the received product and actual invoice,
d. Reason for returning the item

2. Below are the reasons for which returns would be entertained:
a. Received a product in damaged condition
b. Received a product which is different from the one you ordered w.r.t size, color, design, or the product itself

3. You are expected to raise return requests within 7 days of delivery of the product, post which return request will not be entertained

4. Upon approval of the return request, you will have to ship the product in proper packaging accompanied by an original receipt to an address provided by us.

5. Return shipping is your responsibility, so we advise you ensure that your customer uses a service that has tracking capabilities for insurance reasons

6. We will process the refund within 7 days of receiving the product at out store

In case you have any further queries around our return policy, please feel free to reach out to us at 24shopz@thefesto.com.

Happy Shopping!

Team 24shopz @ thefesto.com